Return & Exchange Policy
At Vanyavas, we maintain the highest standards of quality and craftsmanship in all our products. Each item is carefully inspected before dispatch. However, if you happen to receive a product with a manufacturing defect, we offer an exchange under the following strict terms and conditions:
1. No Returns
We do not offer returns, cancellations, or refunds under any circumstances.
Exchanges are only applicable in the case of a verified manufacturing defect.
2. Exchange Eligibility
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Exchanges are accepted only for manufacturing defects.
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The issue must be reported within 24 hours of delivery.
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To be eligible for exchange, customers must share a clear unboxing video showing the visible defect in the product.
3. Reporting Process
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The video and order details must be sent within 24 hours of delivery via WhatsApp at +91 9116685599.
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Claims made after 24 hours of delivery will not be accepted under any condition.
4. Inspection & Approval
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Once the video and details are received, our team will inspect the evidence.
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If the defect qualifies as a manufacturing fault, an exchange for the same product or an equivalent item (if unavailable) will be processed.
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The decision of Vanyavas Quality Control Team will be final and binding.
5. Non-Exchangeable Conditions
Exchanges will not be accepted for:
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Minor variations in color, texture, or finish (as natural handcrafted items may differ slightly).
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Damage due to improper handling, use, or maintenance by the customer.
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Any issue reported without a proper video showing the defect or after 24 hours of delivery.
6. Shipping for Exchange
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In case of approved exchanges, the customer may be required to ship the product back in its original packaging and unused condition.
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Shipping instructions will be provided once the exchange is approved.
Note: By placing an order on vanyavas.com, you agree to the terms stated in this Return & Exchange Policy.
